FAQ
CUSTOMER SERVICE
For any questions or concerns email contact@cityclassics.co. Our customer service is online during the regular business hours of M-F 9am-5pm. Please allow up to 24 hours to receive a reply. If you do not receive a response, please resend the email.
CONTENT + CARE
T-Shirts:
- 100% Cotton
- Machine wash: cold (max 30C or 90F)
- Turn inside out before wash
- Do not bleach
- Tumble dry: low heat
- Iron, steam or dry: low heat
- Do not dryclean.
RETURN POLICY
Returns are accepted for store credit only.
If your item is showing any signs of defects or you received the wrong item, notify us within 30 days so we can arrange for a replacement. Please provide your order number and the name associated with your order.
Items sent back to us without first requesting a return will not be accepted.
If you have any questions or a problem with your order, please don't hesitate to email us: contact@cityclassics.co
WHY DOES MY LABEL SHOW "PRE-SHIPMENT"?
At times USPS and UPS do not scan the package immediately. Once you have been notified about your package's departure, please allow tracking information 48 hours to update once notified.
SHIPPING INFORMATION
Please allow 1-3 days for your order to be processed.
USA and Canada orders are estimated to arrive in 5-8 business days.
International orders are estimated to arrive in 10-30 business days.
You will get a shipping confirmation via email the day your order is packed.
*Items returned to sender because of a customer address error will be recharged the shipping rate*
INTERNATIONAL SHIPPING / CUSTOMS
We ship worldwide! However, we do reserve the right to cancel and refund any order that is deemed potentially fraudulent by Shopify's payment system. City Classics does not take any responsibility for any customs charges, fees, etc.
TRACKING A PACKAGE
Once your order leaves our warehouse, please contact USPS or UPS for any updates regarding the status of your shipment. At that point it is out of our hands and all we can do is check the tracking number which we have already provided you with. Any international orders that are in-transit for over 30 days, please reach out to your local customs office to see if the package has been held up in customs and is requesting a customs fee.
PACKAGES RETURNED TO SENDER